Keeping everyone safe and healthy has always been our number one priority.

To adjust to these challenging times we've made many changes to our clinics and operational procedures to ensure we continue to go above and beyond ministry protocols for our patients.

What we’re doing

Staggered treatments times: Treatment times are staggered by :5 minutes to lessen the amount of people coming in and out of the clinic at one time

Scheduled sanitation: More time has been added between patients to allow for sterilization of the treatment rooms between patients

PPE: All staff, practitioners and patients must wear a face covering or mask from when they enter, until they leave our clinic.

Contactless payments: Unfortunately we will not be taking cash at this time and ask that patients keep a credit card on file to mitigate use of our payment machine.

Patient Screening: All patients are asked to fill our a screening questionnaire that is sent to them the day before their appointment.

Restricted use of washrooms: in an effort to minimize exposure we are closing our washrooms for non-emergencies. Please arrive knowing you may not be able to use our facilities.

Hand sanitizing: Patients are asked to sanitize their hands before entering the clinic. As always, practitioners must thoroughly wash their hands between patients.

What we ask of you

Know Your Health: Cancel your appointment ASAP if you feel under the weather. Do not come to the clinic.

Fill out Your Form: Check your email the day before your appointment for a quick screening questionnaire to be filled out before your appointment.

Wear a Mask: Wear a mask during your time in the clinic. If you forgot a mask they are available for purchase. This is mandatory.

Come on time, not early: Arrive just a few minutes before your visit to lessen the amount of people in our waiting rooms

Practice Social Distancing: Be aware of the space between you and others in our clinics and keep at least 6 feet apart when possible

Keep a card on file: Please keep a credit card on file to limit use of the payment machine and also to lessen exposure of our staff.

FAQs

Has the cancelation policy changed due to Covid19

No, we have never charged for cancelations with 24 hours notice or due to immediate illness. If you do not feel well please give us as much notice as possible that you will not be coming for your appointment so we may allow another patient to make use of your time. Be aware, if you cancel due to sickness you will not be able to book another treatment at our clinic until the 14 day incubation period has passed.

Why do I have to keep a credit card on file?

Our payment system is part of our electronic health records and is held to the absolute highest standard in online security in the world. We ask that patients keep a card on file to limit their needing to use the payment machine and also to lessen the exposure of our staff. Tap is still available if you must pay by debit.

What will the clinic do if a team member or patient tests positive for Covid-19?

As recommended by Osler – aggregate practice suggestion of all provinces. If a client or one of our team members have tested positive for COVID-19, or have knowingly come into close contact with someone who has, the person will be advised to self-isolate for a 14-day period.


If the person reports any flu-like symptoms, including a fever, cough, and/or shortness of breath, or other symptoms that may be indicative of COVID-19, the person will be sent home and advised to consult a medical practitioner.

If the person has tested positive for COVID-19, the employee’s return to work will depend on the advice of the physician or other qualified medical practitioner (after a minimum 14 day quarantine at-home period).

If the person has tested positive and has attended the workplace or been in contact with others within the 14 days prior to the confirmed COVID-19 diagnosis, the person should notify the clinic and all scheduled/seen clients who may have been in contact with the individual that one of their co-workers has tested positive. The team members/clients should further be notified that they should self-isolate for 14 days and seek medical advice if they display any symptoms of COVID-19. Consult local health authorities for further information as to best steps.